Clay Oaks Vets

Mobile Grooming & Veterinary Care

Marion County and Surrounding Areas

ONLINE PRIVACY POLICY

Last Updated: March 13, 2026

Clay Oaks Vets (“we” or “our”) provides this Privacy Policy to inform you of how we gather, use, and share Personal Information collected through our website and mobile veterinary and grooming services.

This Privacy Policy covers information that we collect that identifies or can be used to identify a natural person (“Personal Information”). We obtain Personal Information directly from you when you interact with our website, schedule appointments, use our veterinary or grooming services, or engage with us by email or phone. We may also collect Personal Information from third parties, including publicly available sources.

Personal Information

We collect and use your Personal Information for the legitimate business purposes listed in the chart below.

Category of Personal Information

Purposes for Collection and Use

Name, Contact Information, and Other Identifiers.

This includes name, postal address, email address, phone number, IP address, and other similar identifiers.

• Responding to appointment requests or inquiries submitted through our website, phone, or email

• Providing mobile veterinary and grooming services to you and your pet

• Fulfilling our contractual and service obligations

• Improving our services and website

• Sending appointment reminders and marketing communications

Pet and Medical Information.

This includes your pet’s name, species, breed, age, medical history, vaccination records, grooming history, and treatment details.

• Providing veterinary care, wellness exams, vaccinations, diagnostics, surgery, and grooming services

• Maintaining accurate medical and grooming records for your pet

• Fulfilling our legal and professional veterinary obligations

Financial Information.

This may include payment details collected in connection with your service purchase.

• Processing payments for veterinary and grooming services

• Fulfilling our contractual obligations

• Managing our business relationship

Internet or Other Electronic Network Activity.

Our website automatically collects data through cookies, web beacons, and similar tracking technologies, including Google Analytics.

• Providing and improving website services

• Managing our business relationship

• Sending marketing communications

Geolocation Information.

This includes your address and location for the purpose of scheduling and routing our mobile clinic and grooming van to your home.

• Dispatching our mobile veterinary clinic and grooming services to your location

• Confirming we serve your area within Marion County and surrounding areas

• Improving our routing and scheduling services

In addition to the purposes listed above, we may process any of the categories of Personal Information listed above for the following legitimate business purposes:

to prevent fraud;
to protect information security;
to protect the rights, safety, and property of Clay Oaks Vets, you, and/or others; and
to comply with legal obligations and/or protect our legal interests.

How We Share Your Information

We do not disclose Personal Information except as may be required or permitted by law, rule, or regulation. We disclose your Personal Information as outlined below:

Service providers, to perform functions on our behalf such as appointment booking, website hosting, marketing, analytics, payment processing, and diagnostic laboratory services. These providers are bound by confidentiality obligations;
Social media platforms, when you choose to interact with us through social media features on our website. Please visit each platform’s privacy policy to understand their data collection practices;
If we sell all or part of our business, make a sale or transfer of assets, or are otherwise involved in a merger, restructuring, or business transfer;
Under applicable law to comply with subpoenas and other legal processes;
To pursue available remedies or limit damages we may sustain;
To protect our operations and the safety of our team and clients; and
To enforce any applicable terms and conditions.

Cookie Policy

What Are Cookies?

“Cookies” are a feature of web browser software that allows web servers to recognize the computer used to access a website. They are small text files stored by your web browser on your hard drive. Cookies help simplify your interactions with our site and make your online experience more personalized. They can only be read by the server that placed them and are unable to execute any code or virus.

How Do We Use Cookies?

We use cookies and similar tracking technologies for the following purposes:

Website Operations: Enabling features necessary for providing our services, managing sessions, and remembering your preferences.
Analytics: Allowing us to understand how our website is being used, track site performance, and make improvements. We use Google Analytics, a web analytics service provided by Google.
Social Media: Enabling the sharing of content through social networking and other sites.

Can I Opt-Out?

Most web browsers automatically accept cookies. You can change your browser settings to block cookies or notify you when cookies are set. Please note that if you disable all cookies, some features of the website may not function as intended. To learn more, visit www.allaboutcookies.org. To opt out of Google Analytics, you may install the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

“Do Not Track” Browser Settings

We do not currently use technology that recognizes “Do Not Track” signals from your web browser.

Links to Third-Party Websites

Our website and communications may contain links to third-party websites and social media platforms such as Facebook, Instagram, and others. These links are provided as a convenience. Clay Oaks Vets is not responsible for the privacy practices, policies, security, or content of any linked websites. This Privacy Policy does not apply to any linked websites. We encourage you to read the privacy practices of any third-party websites you visit.

Security

Clay Oaks Vets strives to use reasonable and appropriate means to protect your Personal Information. However, we cannot guarantee absolute security. Information submitted via the Internet, including through a web page or email, is subject to potential interception, and the Internet is not a fully secure communications channel.

Children Under the Age of 13

This website is intended for use by adults and is not directed at children. We do not knowingly collect Personal Information from children under the age of 13. If you believe we have received Personal Information from a child under 13, please contact us. We will delete any such information from our records as soon as reasonably practicable.

Opt-Out of Correspondence

You may choose to limit or stop receiving marketing communications from us by using the opt-out option in emails you receive, or by contacting us directly. We will process your request as soon as reasonably practicable and within 10 days of receipt.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights with respect to your Personal Information. These rights may include:

Data Access: The right to know what Personal Information we collect, use, disclose, and the categories of sources, purposes, and third parties involved over the preceding 12 months.
Deletion: The right to request that we delete your Personal Information in certain circumstances provided by law.
Opt-Out: The right to opt-out of the “sale” of your Personal Information. We do not currently “sell” your information as defined under the CCPA, and have not done so for the past twelve (12) months.

You also have the right not to receive discriminatory treatment because you exercised any of the above rights.

California Shine the Light Disclosure

If you are a California resident, California Civil Code Section 1798.83 permits you to request information about our practices related to the disclosure of your personal information to certain third parties for their direct marketing purposes. Please send your request (along with your full name, email address, postal address, and the subject line “Your California Privacy Rights”) to the contact information listed in the “How to Contact Us” section below.

How to Exercise Your Access or Deletion Rights

If you would like to exercise any of the rights described above, please contact us using the information in the “How to Contact Us” section. We cannot respond to your request or provide you with Personal Information without first verifying your identity. To verify your identity, we will request that you confirm specific pieces of information you have previously provided to us.

Updates to This Privacy Policy

This Privacy Policy is subject to change. If we make any material changes, we will notify you by posting a notice on our website prior to the change becoming effective, and we will update the date at the top of this document. We encourage you to periodically review this Privacy Policy. By continuing to use our website, you agree to the most current version of this Privacy Policy.